Terms & Conditions

Pricing

All pricing quoted is in New Zealand dollars and includes GST. Pricing, special offers and promotional products are subject to availability, and The Sweetest Little Chocolate Shop reserves the right to cancel or amend these without notice.

Availability

Every effort is made to ensure that products shown on our website are available and in stock. However, in the event of large internet orders, or increased demand in our physical stores, sometimes availability maybe out of our control.

Our promise to you is that if for any reason we cannot supply your order within 7 days, we will notify you within 48 hours and let you know the timeframe for delivery.

Delivery

We love chocolate too – and don't want you to have to wait too long for your chocolate fix! We use Fastway Couriers and aim to process all orders with-in 24 hours. Delivery in most cases will be overnight, but we recommend allowing 2 – 4 days for delivery, particularly in rural or remote areas.

We use Fastway, because they have cool stores where goods can be stored overnight, and air-conditioned delivery vans – meaning your chocolate will reach you in excellent condition, even on hot days. All boxes will be marked "NO SUN, KEEP COOL". However, there may be times where there is excessive heat (heatwaves) – in these instances, we reserve the right to delay delivery until this has passed –don't worry – this is rare, and we will contact you with-in 2 working days of receiving your order to let you know!

All items must be signed for at point of delivery – so we know the right person is getting the chocolates! We recommend you get your chocolate sent to an address where you will be during the day – often this is a work address.

We do not deliver to PO Boxes – we have no control over the temperature and humidity of the holding rooms at the PO Box facilities, and want your chocolate to reach you in optimum condition!

Rates

Auckland Super City $3.90

Rest of New Zealand (exc RD) $4.90

Rural Delivery NZ wide (RD) $8.90

Saturday Delivery $4.00 extra

Damaged Goods/Refund

If your product has arrived damaged, please contact us with-in 48 hours of delivery, and we will work out the best solution for you. This will either be a replacement or refund in full (including the courier fee), depending on the situation. In the event there are damaged goods, we will need those goods returned to us with-in seven days. The Sweetest Little Chocolate Shop is not responsible for the cost of returning these items.

We cannot offer refunds if you have chosen incorrectly, so please order carefully!

The Sweetest Little Chocolate Shop is not responsible for items that are delayed, damaged, or returned due to the supply of an incorrect delivery address – so please double check your details carefully!