Frequently Asked Questions

Q: How should I store your products?

A: Our chocolate is best stored in a cool, dry environment. It is possible to refrigerate our chocolates, and this can sometimes be useful during the warmer summer months. However, if you do choose to put them in the refridgerator we recommend sealing the chocolates in an airtight container, or perhaps a plastic bag, to prevent excessive moisture from damaging the chocolate.

Q: It's hot outside – will the chocolate melt in the post?

A: Our chocolate is freighted by Fastway Couriers, who have an overnight coolstore. All our products are well packaged and marked NO SUN and KEEP COOL. Most Fastway vans are air-conditioned and have tinted windows. This means we require a signature – the product will not be left on your doorstep! We are confident your product will arrive in excellent condition. Please note – during excessive heat (such as heatwaves), we may delay sending your product by a day or two.

Q: Is your chocolate suitable for those with nut allergies?

A: Almost all chocolate products may contain traces of nuts. Please contact us with specific requirements if you are buying for someone with a nut allergy.

Q: I am gluten intolerant – can I buy your chocolates?

A: Gluten is not an ingredient you will find in the better quality chocolate products, although some specialised fillings may contain gluten. Although the vast majority of our products are gluten free, if this is not marked, please contact us for more information before purchasing.

Do you have a question that is not on this list? If so, contact us and let us know and we ill get back to you soon!